Job Opportunity - Dealer Support Engineer

April 19, 2017
Written by Caterham

The Role:

As Caterham continues to grow, the dealer body is growing and developing with us.  We have an increasing network of professional dealers focussed on providing a level of service that customers expect and that we want to deliver.  Meanwhile, our cars have become more complex making fault resolution increasingly difficult. 

Therefore, a new role is being created within Caterham: a Dealer Support Engineer (‘DSE’).  This will be a multi-faceted role to provide technical assistance and training to dealers, both remotely and on-site at their location.  Where necessary, the DSE will be required to actively resolve vehicle issues either on-site or at Dartford.

Collating information on faults and common issues will enable the DSE to target areas (recorded as DCRs) for immediate improvement/resolution and tackle these directly through the design and validation of new or modified parts as required.

Additionally, our Aftersales operation, through the dealers and Dartford parts team, are always looking for opportunities to provide customers with further options and upgrades.  Therefore, any spare capacity for the DSE will be directed to the development of the aftersales wish-list.

Key objectives

  • Provide dealers with a single point of contact for technical issues

  • Dealer technical support, remotely and on site (global)

  • Dealer training

  • Develop ASO opportunities

Duties & Responsibilities:

  • Point of receivership for dealer technical queries

  • Point of delivery for dealer technical resolutions

  • Management of dealer technical correspondence

  • Develop training programmes for new product

  • Delivery of above

  • Provide direct (hands-on) technician support to assist dealers where required

  • Technical support representative for international motorsport series when required

  • Design and validation of new/modified parts to resolve dealer in-service issues

  • Liaise with suppliers to resolve issues that are at the point of source

  • Design and validation of new parts for ASO

IMPORTANT: This role will involve some international travel, with overnight stays, at short notice 

Key relationships

A member of the Engineering team, reporting within that structure, the DSE will operate semi-autonomously from the remainder of the team in order to resolve issues without interrupting new product development or production issue resolutions.  However, their integration within the Engineering team will enable additional support to be available and ensure resolutions are complimentary.

The DSE will work closely with the Warranty dept, as this will be the source of the majority of reported issues.  Warranty will also be able to identify the priority for resolution.

ASO in order to develop the wish-list of parts.

Key Skills & Experience:

  • A strong knowledge of the Caterham product will be advantageous

  • In depth experience or knowledge of the functioning and control of emission systems

  • Experienced CAD user; preferably SolidWorks

  • Strong communication skills, especially written

  • French or German language proficiency would be an advantage, but not essential

 

Remuneration: Competitive contract subject to experience and skill level. 

If you would like to apply for the role please send your CV and covering letter to opportunities [at] caterham [dot] com

Caterham

Log in or register to post comments